Work Authorization and Waiver of Liability.

By allowing access to your desktop remotely from a Calgary Tech Rescue technician, you accept the following :

You grant permission to Calgary Tech Rescue to perform any action deemed necessary in an attempt to repair your computer. Furthermore, you release Calgary Tech Rescue from any liability for any data loss which may occur, or component failures occurring during attempted repair, testing, or at any other time. Calgary Tech Rescue is not responsible for loss of profit or any direct, indirect, special, incidental, or consequential damage occurring during or after computer service. You also release Calgary Tech Rescue from liability associated with any hardware, diskettes, or other media sent in connection with this waiver.

All claims for liability and/or loss including without limitation any indirect, incidental or consequential damages which may occur as a result of any Calgary Tech Rescue action (or inaction) are hereby expressly waived.

Payment: You understand that payment is due in full at the time of the service and unless specified in writing on the work order, and that charges are binding whether service is successful or not. If you are unsatisfied with any of the repairs or service, you must notify the technician before he/she leaves the premises.

Estimated Completion Time: Calgary Tech Rescue will provide an estimated completion time for your repair/install. Please call before you come in to pick up your equipment or to schedule a drop off. Unforeseen circumstances may have an impact on our ability to complete the repair(s) as provided in the estimate. You understand that most repairs take from between 1 to 5 days, sometimes longer. Longer if parts/software must be ordered, and or system was dropped and/or spillage occurred to computer prior to you providing the equipment to Calgary Tech Rescue. You agree that Calgary Tech Rescue will be held free and harmless for computers picked up or requested to be dropped off before completion by Calgary Tech Rescue due to clients need for computer to be returned before completion of repair.

Hardware Replacement: Any old parts/hardware will be returned to you at the same time as your equipment. You understand that repair replacement parts may be new, used, and/or refurbished.

Impact of Upgrades: Please be advised that it is your responsibility to understand the impact of upgrades to the operating system, applications and utility software. Such upgrades can lead to incompatibilities and the possible loss of data. Computer hardware and software work together and incompatibility may not become apparent until a later date. You are responsible for contacting the manufacturer of your software and or hardware regarding compatibility issues before you request any upgrades.

Liability: Any time a computer is accessed, there is risk of damage including, but not limited to, permanent loss of data or programs, and total loss of function of the computer. This risk is increased when the computer has been infected with viruses, worms, or other malicious software. Our liability for repairs is limited to the total price of the repairs. Be aware that certain repairs, including but not limited to virus and spyware removal, may damage software and/or data installed on your computer. This is to be expected and may require the re-installation of your operating system, programs, and data at an additional cost. You understand that as a result of submitting your equipment for repair that it could be subject to loss, theft, damage, or data loss, and that Calgary Tech Rescue will not be held fiscally responsible.

Loss of Data: Data is the most important part of a computer system because it is often irreplaceable. Due to the process of repair, data may get damaged or at worst, deleted. Calgary Tech Rescue is not responsible for the loss of any data which may occur while performing work on your computer. You are responsible for backing up your own data. You may request that Calgary Tech Rescue back up your data for you at the stated price, however we do not guarantee any backup.

Data Recovery: If data recovery service is requested, I understand that, even if the data is successfully recovered, there is a possibility that individual files and directories on the disk may still be inaccessible due to wear and tear of damaged, malfunctioning, and/or old media.

Privacy: Our technicians will not browse through your hard drive looking at your data; however they may inadvertently see data during the course of their work. Please remove any personal or private files you do not want others to see.

Scope of Work: Calgary Tech Rescue will only perform the work agreed upon when you bring your computer in for repair. You must authorize, either in writing or via an authorized email address, any additional work which may be required.

Ownership: You must own or be an authorized agent thereof the computer that you bring in for repair(s). Calgary Tech Rescue will return the computer only to its owner or authorized agent when the repair(s) are complete. You must own and demonstrate ownership of any software that is to be installed or re-installed on your computer by Calgary Tech Rescue. In the event that you are fount not to be the true expressed owner of this equipment, you assume all liability for any claims made as a result of the technical support rendered by Calgary Tech Rescue, including those claims which assert negligence on the part of Calgary Tech Rescue.

Right to Refuse: In its sole discretion, Calgary Tech Rescue reserves the right to refuse work that it believes is beyond the scope of its ability or for other good cause.

Abandonment: If you do not pick up your equipment or request drop off within (30) days after we notify you that the requested service is complete, we will treat your equipment as abandoned. You agree to hold Calgary Tech Rescue harmless for any damage or claim for the abandoned property. Any and all charges are still your responsibility.

Warranty: Calgary Tech Rescue makes no warranty or guarantee as to the success of its attempts. We will demonstrate that the repair is complete at the time you pick up or we drop off your equipment. You understand that Calgary Tech Rescue is not an authorized service dealer, and that technical support rendered by Calgary Tech Rescue may void manufacturer warranties for the equipment. You agree to release, indemnify, and hold harmless Calgary Tech Rescue from liability for any claims or damages of any kind or description that may arise from any work performed on the equipment.